VASoft Pty Ltd
Telephone in Benoni

VASoft is a Customer driven company, Campaign management and Predictive dialing, Integrated Voice solutions, Voice recording, Contact Centers, today and tomorrow.VASoft delivers software and technologies for Call Centers, allowing you to manage yesterday, and cost effective telephony solutions, individual, with the ability to deliver unique, as well as a number of related Telephony products to the Small and Medium Enterprise.

We take pride in providing the capabilities to create individualized and unique experiences in Customer Service. We stand out with our diverse experience of over 20 years that span multiple industries. With a world-class customer satisfaction built from advanced communication techniques devised by Our team, we truly believe in the value of customer retention. We understand our customer and the expectations from their clients too, making it all easier for defining the right solutions. We get connected with our customers early on and this teamwork helps shaping the expectations to create the best modules that work, with special attention to cost, existing hardware and legacy software. At VASoft we are able to offer you a wide range of IT related services. Our years of experience in business, across multiple industries has allowed us to be helpful to our clients in many aspects outside of what would be considered the scope of our solutions. We always look to ensure our clients are offered information that will allow them to make the most informed decision, that is in their best interest, that will see them well into the future,include growth and negate as many pitfalls and stumbling blocks as possible. So although we see ourselves as Customer specialists, we know that there is no successful customer care environment that without direct and indirect relationships to all aspects of an organization, will succeed. Therefore, we are not just customer experts, we are network designers and engineers, web page creators and integrators, workflow analysts, sales managers, quality assessment designers and much more. Ensuring you meet your customer’s expectations is critical to increasing your overall customer satisfaction rating. Communicating with your customer, is no longer just about voice calls. Today, you need to make use you of all methods of communication. We all know the cost of attracting new customers is far higher than maintaining existing ones. They are always looking out for our interest and thinking ahead. For us, finding a company that would deal with a relative start up was important and we needed them to work with us to deliver not only our Call Centre management software, but also to deliver a integrated and automated Inbound/Outbound SMS’s solution. But that is what is happening daily in our Customer Service environments! It starts with the people who never/seldom take a single Customer Service call. Playing silly games in the Call Centre, does it really motivate our staff- have we employed adults or children?