The School of Guest House Management
Business Development Service in Benoni
https://www.5starhospitalitytraining.co.za
Address
130 Vlei Road. Rynfield. Benoni. Gauteng. 1512What you should know about The School of Guest House Management
Our Guest House Management Training and Support includes the following:
Legislation for Guest House/ B&B Business
• Choosing the correct business structure
• Land use zoning
• Licensing and Registration
• Legal aspects regarding signage
• Payment of Value Added Tax
• South African Revenue Service (SARS)
• South African Labour Law
• Insurance
• Health and Safety regulations
Basic Management Principles
• Planning, Organising, Leading & Managing your business
• Skills and competencies of a Hospitality Manager
• The importance of Service Excellence
• Implementing a customer-centric concept and ensuring that your establishment is unique from your competitors.
• Keeping your employees happy and motivated
Sales & Marketing for your business
• Market research
• Marketing plan in the hospitality industry
• Identifying potential sources of guests and analyzing your competitors
• Designing a mission and objectives for your establishment
• Formulating a unique service concept for your establishment
• The 5Ps of Marketing (Marketing Mix) – Product, Price, Promotion and People
• Essential sales strategies to increase occupancy and revenue
• Selecting a booking system for your website
• Rates – Rack Rates, Corporate Rates, STO Rates
• Working with Online Travel Agencies (OTAs) to optimize bookings
• Travel agencies, telephone sales calls, site inspections
• Advertising, Promotions and using Social Media Marketing strategies
• Branding and Marketing Collateral – Brochures, etc
Basic Financial Management
• Budgeting
• Forecasting start-up income and expenses
• Forecasting day-to-day income and expenses
• Record keeping
• Value Added Tax (VAT)
• SARS
Accommodation (Housekeeping and Front Office Management)
• Property management system suitable for small accommodation establishments
• Telephone etiquette
• Reservations and bookings
• Developing systems for housekeeping and front office
• Staff uniform
• Formulating daily tasks for Front Office and Housekeeping
• Rules and Regulations for Front Office and Housekeeping
• The guest cycle
• Cancellation policies
• Lost and Found procedure
• Types of rooms
• Check-in and check-out procedure
• Health and Safety
• Stationery
• Guest feedback, reviews and guest letter (e.g. Confirmation, Welcome letters, etc)
• Beds and bed sizes
• Linen
• Developing a cleaning procedure
• Commonly neglected cleaning areas in the guest rooms
• Guest room cleaning agents and cleaning equipment
• Guest room cleaning frequency schedule
• Exterior cleanliness and standard checklist
• Pest control
• Laundry operations and laundry flow
• What to look for when selecting housekeeping cleaning equipment
Planning your Meals
• Planning your breakfast menu
• Costing your breakfast
• Correct equipment to provide excellent & efficient service
• Managing stock levels
• Health and hygiene in food production areas
• Setting up the dining room
• Food & beverage service
• Considering nutritional value in your meals
• Planning for guests’ special requirements
• Selecting best suppliers for your establishment
Pre-opening services for establishments that are not yet open.
Rebranding for existing establishments.
Suitable for individuals in the following areas:
South Africa, Lesotho, Botswana, eSwatini, Mozambique, Namibia, Zimbabwe, Zambia, Angola, Malawi, Uganda, Tanzania, Kenya , Rwanda, Ghana
Social networks
Products
- Guest House Management Course
- Hospitality Courses
- Housekeeping Course
- Front Office Couse
- Butler Course
- Waiter Course
- Wine Service Course
- Front Office Manager Training Course
- Restaurant Manager Training Course
- Onsite training to Resorts, Hotels, Lodges, Guest Houses and Restaurants
- Guest House Website Design
- Digital Marketing for Hospitality businesses
- Online Hospitality Courses
- Hotel short courses
- Hospitality management short courses
- Onsite training boutique hotel staff
- Hotel staff onsite training
- Game lodge staff onsite training
Services
- Guest House pre-opening service
- Lodge pre-opening service
- Hotel pre-opening service
- Resort pre-opening service
- Rebranding
- Digital marketing for guest houses
- Digital marketing for lodges
- Web design for guest houses
- Web design for lodges
- Web design for boutique hotels
- Web design for small hotels
- Amenities for guest houses
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Additional information
Payment methods we use:
- Cash
- Bank transfer
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